Brand New vs. Refurbished

Welcome to Smarti Mobile! As an online store for smartphones, we know that our customers have a lot of questions when it comes to buying their next device. One of the most common questions we receive is, "how does refurbished compare to new and used?" Well, we're here to provide you with some answers.

Firstly, let's talk about refurbished vs. new. When you purchase a new device, it typically comes directly from the factory to the store and then to you. New devices often come with exclusive accessories and have a manufacturer's warranty. Refurbished devices, on the other hand, are not exactly new but may have new components due to a repair. Refurbished devices typically undergo inspections by professional technicians who work for a certified refurbished retailer. These technicians ensure that the device is in reasonable working condition, and if it checks out, then they repair the damaged area of the device and resell it to consumers. Refurbished devices also come with warranties, just like new devices.

Now let's talk about refurbished vs. used. Used devices are typically sourced directly from a customer and often come with wear and tear, whether it be cosmetic issues or default issues with the device's batteries.

Used devices are often cheaper, but they can come with undocumented issues and are usually never backed with a warranty in case the device is defective. In comparison, refurbished devices tend to be a bit more expensive, but consumers can typically expect to receive some sort of warranty when buying refurbished. Customers tend to choose refurbished over used because refurbished devices can be purchased from certified vendors who can reassure the customer that the device has been repaired by professionals.

At Smarti Mobile, we understand the importance of who performs the refurbishment. Would you be comfortable with purchasing a device that has been refurbished by someone who relies on YouTube in order to repair your phone? We know we wouldn't be!

That's why we make sure that our customers are backed by 15 certified electronics technicians. All of our technicians have a minimum of 3 years of in-field experience, along with being required to pass our company's training course, which preps them for real-life everyday electronic issues. Not only are our technicians certified, but we also require all devices to pass the 90-point diagnostics test that we run on all company devices.

Now, let's talk about warranties and return policies. All refurbished devices do not come with a guaranteed warranty, so it's important to make sure that you're purchasing from a trusted retailer. Here at Smarti Mobile, we believe in establishing a relationship with our customers prior to the purchase. We don't just stop there - we are known for making exceptions for customers who may have an expired warranty but have minor issues. Don't believe us? Check out our reviews and see for yourself!

In conclusion, when it comes to buying a smartphone, it's important to do your research and make sure that you're purchasing from a trusted retailer. Refurbished devices can be a great option, but it's important to know the differences between refurbished, new, and used devices. At Smarti Mobile, we pride ourselves on our certified technicians, rigorous testing, and exceptional warranties and return policies.